Have Questions? You’re in the Right Place!
Quickly find answers to some of the most common questions about Voyita. If you don’t see what you’re looking for, contact us.
General Questions:
Here are answers to general questions about Voyita and how you can start using our platform.
1. What is Voyita and how can it help my travel business?
Voyita is an all-in-one group travel management software for small and medium-sized tour operators. It streamlines operations by combining the customer/group leader side of group travel management with the tour operations side.
It brings trip planning, booking, payments, and customer self-service into one platform, helping you improve efficiency and scale your business
2. How do I get started with Voyita?
Voyita is free to use. Simply use your business email to create an account and start using our platform. Using our incredibly flexible terms, you only pay us if you want to collect payments online. Speak to us to find out more.
3. Is Voyita suitable for both domestic and international trips?
Yes. Voyita is a flexible platform and can be used for day trips or multi-destination trips. We facilitate accepting and reconciling payments in various currencies, simplifying global vendor transactions.
4. Can Voyita integrate with other tools we use?
Voyita has enough flexibility to fit your present workflows. We offer ready integration support and already work with popular tools in the group travel management industry, with the list continuously growing.
5. Is there a mobile app available?
While Voyita is optimized for mobile browsers, we have a companion mobile app for tour managers. This app helps you modernize the management and tracking of ongoing trips.
Tour Operations:
Here, we answer common questions about how Voyita helps tour operators manage their trips better.
1. How does Voyita help in trip planning and management?
Voyita provides a central dashboard where you can create and manage trips, assign staff, customize itineraries, and handle vendor relationships—all in one place. Voyita also provides self-service logins to tour leaders and passengers to make payments, register, and track trip updates online.
2. Can group leaders access and manage passenger information?
Yes. Group leaders have access to passenger data for the trips they are assigned. They can manage trips effectively by viewing room and coach bookings, dietary preferences, medical information, and payment statuses.
3. How do automated reminders and notifications work?
You can set up automated email reminders for payments, deadlines, and vital updates, reducing manual follow-ups and keeping everyone informed.
4. Is it possible to customize payment plans for different passengers?
Yes. Voyita allows you to set up flexible payment schedules and customize payments for different customers within the same trip.
5. How does Voyita assist in vendor management?
Voyita lets you manage all your vendor contacts, contracts, and communications from a single dashboard. You can also update add-ons you source from vendors and add them directly while creating a trip. You can even reconcile vendor payments on the platform, streamlining your operations and keeping everything organized.
Parents and Travelers:
Parents and passengers also have login access to the Voyita platform, which provides a convenient trip payment experience and easy updates
1. How do customers register for a trip using Voyita?
Group leaders email customers to invite them to the platform. Once set up, customers can easily register for their trip using the same invitation or a custom trip code the group leader shares.
2. What payment options are available?
Voyita supports all popular payment methods, including major credit cards and bank transfers. You, or the group leaders, can also set up flexible payment schedules that suit specific customers to maximize participation.
3. Can customers see trip details and payment updates?
Yes. Customers can access a personalized dashboard to view upcoming and ongoing trip itineraries, payment deadlines, pending payments, and required documents. They can also receive real-time updates and notifications about ongoing trips.
4. How do customers manage trip details for their children or dependents?
Parents can create detailed passenger profiles for their children or wards, including food preferences and dietary restrictions. They can also monitor trip and payment statuses and get real-time updates on ongoing trip itineraries.
5. Are personal and payment information secure on Voyita?
Absolutely. We prioritize security by using advanced encryption and following industry best practices to protect personal and financial information.
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Automate everything from booking to payments to customer updates and tracking with Voyita. Manage even more business without hiring more people.