Running group tours is far from simple. From handling multiple reservations to coordinating with suppliers and informing travelers, the process can quickly spiral into chaos if not regulated. Even experienced tour operators can fall into certain traps that result in miscommunication, overspending, or a subpar traveler experience. What’s the silver lining? You can prevent most […]
In the competitive travel industry, securing a customer’s loyalty is more crucial than just winning them over once. Customer retention has become a key measure for travel operators as travel tastes change and expectations rise with time. But how can one-time travelers become devoted customers? Consistently delivering outstanding service and operational optimization holds the key. […]
